Those drivers tell the operating system how to use a device and occasionally need to be updated to resolve issues or add new features and capabilities. Updating network drivers in Windows is usually done in one of three ways: through the Windows Update software, by downloading and running an executable installer, or by manually choosing a driver through Device Manager. When possible, use the first method: Updating a driver through Windows Update is easy and automatic.
Unfortunately, manually installing a driver through Device Manager is a bit more complex. To do so, click on the Start button and type Device Manager in the search field.
Press Enter to open the Device Mananger, find Network Adapters in the list of devices in the system, right-click on your network controller, and select Update Driver Software from the menu.
In the new window that opens, click on the Browse my computer for driver software button; then click on the Browse button and navigate to the folder where you placed the newer driver you downloaded.
Click the Next button, and the driver should install automatically. Click on your Start button, type Allowed Applications in to the search field, and press Enter. In the resulting window, all of the applications installed on the system that were flagged by Windows Firewall will be listed. With so many connected devices now on the market, there may come a time when you want to scan your entire network to see exactly what devices have obtained IP addresses and are consuming resources.
Use this tool to test and repair the connection:. Figure : Network and Sharing Center - Troubleshoot problems. Click Internet Connections to test the Internet connection. Figure : Network and Internet Troubleshooter. If the problem continues, return to the Network and Internet Troubleshooter and click Network Adapter to test the adapter.
Step 4: Uninstalling and reinstalling the network adapter software in Windows 7 If the network is still having problems, there may be an issue with the network adapter. You can check the network adapter using the Network and Internet Troubleshooter in the previous step.
Alternatively, follow these steps to uninstall and reinstall the network adapter software in Device Manager:. Click Start , and enter Device Manager into the Search field. Click Device Manager. Figure : Opening Device Manager. Figure : Network adapters. Right-click the name of the Network Adapter and select Uninstall. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet. If the problem still exists, continue with the next step to update the network drivers.
Step 5: Updating the network drivers From a computer that has Internet access, check the HP Web site for network drivers for your product. If one is available, download and install the latest update for your network hardware. Use the following steps:.
Go to the HP Software download page. If you are presented with a page to enter your model number, enter your model number. For example, Pavilion pf or TouchSmart uk. Select the network or modem driver update.
Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. If your Surface still isn't connecting, try the steps on Surface can't find my wireless network. Get more help fixing network connection issues. Use the Network troubleshooter. Under Change your network settings , select Network troubleshooter. Open Status settings. Next, select Show available networks , and if a network you expect to see appears in the list, select it, then select Connect.
See if you can use the Wi-Fi to get to websites from a different device. Windows 11 Windows 10 More Try these things to troubleshoot network connection issues in Windows Restart your modem and wireless router.
This helps create a new connection to your internet service provider ISP. When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps. Unplug the power cable for the modem from the power source. Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem. Wait at least 30 seconds or so.
If you had to remove the battery from the modem, put it back in. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking. Plug your router back into the power source.
Wait a few minutes for the modem and router to fully power on. Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider ISP. Try the following steps to help narrow down the source of the problem. If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website.
If the website opens, there might be a problem with the specific website. If you can't connect to another website, go to the next step. On another laptop or phone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device.
If you can't connect to the network on any device, continue to the next step. Check to see if there is a problem with the connection to your Wi-Fi router.
Do this by using a ping test. Select Search on the taskbar, type Command prompt. The Command Prompt button will appear. At the command prompt, type ipconfig , and then select Enter. Look for the name of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network. Write down that address if you need to.
For example: For example, type ping The results should be something like this:. Reply from Ping statistics for If you see results like this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP. Contact your ISP or check online on another device if you can to see if there's a service outage.
If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable if you can. If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:.
Type netsh winsock reset and select Enter. Type netsh int ip reset and select Enter. Uninstall the network adapter driver and restart. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update. Before uninstalling, make sure you have drivers available as a backup. Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Expand Network adapters , and locate the network adapter for your device. After your PC restarts, Windows will automatically look for and install the network adapter driver.
Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. Check if your network adapter is compatible with the latest Windows Update. If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
To check, try temporarily uninstalling the recent Windows Update:. Select the Start button, then enter settings. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:.
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