During the activation of your Panda, you may encounter an error message. Find below how to resolve them:. Once downloaded, remove the previous version of your product and install your new Panda Dome.
Finally, once installed, you will be able to enter the Activation Code again and complete the process successfully. Remember that all your product details, including the Activation Code are available in your Panda Account. In the case of a paid version, once the limited of activation is reached, you can reallocate the used license from you Panda Account. In order to do so, follow these steps:. If you are installing a trial version, please bear in mind that this kind of versions can only be installed once.
If you want to continue using your Panda, we recommend that you to purchase the full product version. This error message is shown when the proxy option is enabled in the Internet Explorer settings. To solve it, follow the steps below:. Should the error persist, you will need to carry out an advanced scan of your computer with Panda Cloud Cleaner.
To do so, follow the instructions below:. Kaspersky Anti-Virus 21 Latest update: December 07, ID: Antivirus Software avast! Free Antivirus avast! Internet Security avast! Web Anti-virus for Windows Dr. Web AntiVirus Dr. Web CommuniGate Plugin Dr. Web Enterprise Agent Dr. Can you ask him to post here the event report? Couple of reports from my friends that the Firewall got disabled after installing CloudAV.
Any investigation or reports regarding this allread running? I had a coule of networking tools ProduKey and stuff like that on my hard disk which got deleted without any chance to get it back. There is no quarantine from which I could get them back.
Not too bad in this case since I can download them right back, but I think this should be available in future. Everything ok, however in WSC. I want to congratulate the PandaSecurity, Cloud Antivirus committed few resources and the scan engine is excellent and very fast. I offer congratulations to all the staff for the excellent PandaSecurity product that you have released version free! With great satisfaction I have noticed the few resources committed, Cluod Antivirus allows you to use a proper PC and without slowdowns.
But perhaps this is a bug, does not seem to have read nothing about it: if I close the tray protection Stop Antivirus and I want to reactivate the tray always gives me an error. I have to reactivate aprore the main program window and reactivate the same. Pedro Bustamante Thanks, re-installing fixed the problems with Security Center.
I need to keep certain cookies from safe sites to skip having to log in every time I visit like my Google homepage. How can I get TIF access back? Could you fix this bug?
Thank you very much. Albert , please open the event viewer, click on the name of the detection and send me the URL it points to. Alternatively export and send me the report to pedro. Scott Ager , Cloud Antivirus should not touch your Google cookies. Only cookies which are tied to spyware, adware and dubious marketing companies are deleted. I have reinstalled Panda Cloud and tried to run a number of times. Same result. Any work-around?
I downloaded an eicar test file and Panda Cloud Antivirus just popped up a window that said virus deleted. How about a little more information without having to go digging for it and the option to a delete it or b block access to it or c leave it alone? Any chance of having both programs running simultaneously? I put, to avoid problems, Panda in the Global actions list of SD allowing it. Both programs are working fine, performing a full scan, respectively, in 30 and 35 minutes.
Solved the problem of resuming from tray. Frankly I do not know what has given this problem, after rebooting the pc the problem is not presented. Asus Win Vista Intel Duo 2. Today, after my last report, I tried out another full scan.
Bob B interesting problem. Have you rebooted since you installed Cloud Antivirus. Do you have any other anti-malware program installed on your PC? Please get in touch with beta pandasecurity. Mike , hacking tools detections like the one from shutdown. Once it detects something like this it simply blocks the file you can unblock it from the Recycle Bin. Once unblocked it will not be detected anymore. So far I like it, but it needs more configuration options, especially it needs to be told what to keep its paws off of.
I hope. I am worried about false positive files, as they will be deleted, and you will not be able to restore them.. One option would be to save the file for x amount of time in the Recycle Bin, so that you are able to recover in case of false positive or other scenarios.
Would this be more acceptable or do you have a different suggestion? James yes, you still have to use a firewall. Cloud Antivirus does not include a firewall. There is something not quite right with the scan. I then restored it from backup and rerun the scan with the same end result. I turned on advanced logging to establish why it was deleting a seemingly harmless folder. However, when scanning the same folder again, it no longer reports it as Spyware and leaves it in place.
This suggests inconsistencies in the scan engine? MH thanks for the report. It was caused by a disinfection routine that was wrongly assigned to an incorrect type of scan. However you can download another free Panda utility command-line scanner which you can use in boot scans.
And I am not sure if you can use them on a oem computer eg. James I see what you mean.
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